Returns & Cancellations

Our endeavor is to make your online shopping more convenient and interesting by providing easy returns and cancellations process.

How, Why, When and What can I return?

All the products sold through www.casioindiashop.com found to be in defective and damaged condition may be return within 48 hours of delivery, however, this is subject to the fulfilment of other requirements. Please take note of below mentioned points:

• It is advised to you that after receiving the products please go through the user manual for the necessary information.
• Those claims reached to us within 48 hours of the delivery shall only be entertained for the defective claims and thereafter all claims shall be covered under the warranty.
• You need to submit all the necessary proof to substantiate that you have purchased the products from www.casioindiashop.com.
• In order to return the product, the customer has to make sure that the product is in unused and original condition, include all the price tags, labels, manuals, warranty cards, original and non-damaged box in which the product has been received, original transit worthy outer packaging to pack and return, Brand retail packaging in fresh original condition as was received, invoice, original packaging of the product.
• If the product is been found to be used then it would not be eligible for return/replacement. In case it is noticed by us that the customer has returned a product that has not been purchased from www.casioindiashop.com then the customer will be liable to face severe legal consequences as applicable and time being in force for such act.
• Products marked as "non-returnable" on the product detail page cannot be returned.
• Some products are not returnable, especially in Digital Piano & Calculator/Label Printer/Tape category). These products are marked non-returnable on product detail page.
• Exception: Non-returnable product category- Digital Pianos & Label Tapes.
• Any offer availed with a cart level criterion shall be reversed and debited to the refund amount whenever a partial return is requested which disqualifies the applicability of the said criterion.

Are the products covered with manufacturer warranty?

Yes, all the products sold at www.casioindiashop.com are 100% original and authentic products and carry the warranty stated by the manufacturer.

How do I return/refund a product purchased from www.casioindiashop.com?

For Returns follow these simple steps:

• Login to www.casioindiashop.com and check your order tab.
• Select the item you want to return.
• Click Return, select a reason for return along with photo/video required and submit it for confirmation.
• Once we get the request for the return, we will process it.
• We will contact you or you will get a notification to initiate the pickup process after your confirmation

Note*
*If the product has been found to be used then it would not be eligible for return.

*If the product, warranty cards, freebies, product boxes etc.; for the order are to be found in damaged condition then it will be not eligible for return

*If the product received by the customer is damaged then the same need to be checked while receiving the product from the courier and informing us of the same at earliest. Videography for opening the package might be needed for the same purpose.

Will there be any return charges?

If the customer is returning the product on the condition that the item received is damages/defective condition then there would be no extra charges involved. For any other reasons, if applicable, appropriate charges for shipping cost will be deducted from the refund amount. The customer should not accept the product(s) if the packaging is in damaged/tampered condition or the seal is broken.

Can I cancel a single product from single order containing multiple products?

Yes, you can cancel any single order from your multiple orders, but have to make sure that for combo products, both or all the products will be considered single product only

Will I still earn free gift, coupons amount, free shipping and loyalty points after returning the product?

No, all the free gifts, loyalty points and coupons amount & free shipping or any other offer earned are part of the original product and must be deducted from the refund amount back to www.casioindiashop.com.

My return requested is being rejected, why? On what circumstances return request may be rejected.

Sometimes it becomes impossible to return due to the following:

• Return request is made after 48 hours of receiving the product.
• Product sent for return is damaged because it is not in the same condition as you received it
• The product you ordered was custom made for you/ is a limited edition or was specially requested by you.
• If the product has been used
• If the items are returned without original accessories, warranty cards, original packaging, original boxes, invoice, accessories, freebies, coupons etc.
• If the product is tampered, not the one you received it or physically damaged.

When will I get my refunds?

The refund shall be initiated within 3 working days of having received back the product, subject to the product being found in original condition on inspection.

Refund amount still not credited in my account?

If you have received a confirmation mail regarding the refund, then be assured that we have already started the refund process. Although, the time depends from banks to banks which may make the refund process longer. You can contact us again if the refund has not been credited to your account in the specified period.

How do I cancel my order?

• Login to www.casioindiashop.com and check your order tab.
• Select the item you want to cancel.
• Click Cancel, select a reason for cancellation and submit it for confirmation.
• Once we get the request for the cancellation, we will process it for cancellation.
• After we receive the product, it will be thoroughly examined for any usage signs, original accessories, warranty cards, invoices, manuals, boxes, original packaging etc.

Note*
You can cancel the order only till the time that the order has not been processed.
*If the customer cancels any order, he/she shall not be eligible for Loyalty Points associate with that order.

Why can I not click Cancel Order Button?

If you are not able cancel your product, it may be due to following reasons:

• Your Order has been shipped
• You have ordered a custom made product
• The product is non-refundable

In how much time my cancellation request will be accepted?

If you've requested for cancellation and the item has not been shipped, then it will take maximum 2-3 business days to initiate a refund for which you will be notified of the same. It may take up to 7-15 days to reflect the same in your account depending on your financial institution.